Customer Service...101

I just recently experienced a few customer service mishaps recently...one at a Burger King dessert stall, and 2 more occasions at 2 different Maybank branches and it got me thinking about..our beloved customer service. I can't really say that I'm an expert in knowing what a customer want or need but I guess what I'm trying to convey here are just simple basic knowledge that all customer service attendants must know.

Tip #1:
1) Never.....ever be rude to your customers.
Can you just realize no matter how picky or how mah fan your customer is, you have no right whatsoever to be rude to your customers? I don't care if we shout at you, we hentam the table or just call you plain stupid. You have no right to be rude. Yes, you are allowed to defend yourself should you are not stupid but in a civilized manner. Once you are able to portray yourself as somebody who is civilized, believe me customers will at least tone down a little and he/she will realize you are somebody who they could talk to, thus really telling you what their real problems are. Isn't this what you'd really want?

2) Never...ever laugh when customers are disgruntled.
The last thing a customer needs to see or hear when they are having a bad day because of you is to see you laugh. Seriously, the service is fcuking slow, people are hungry/thirsty/dying and you in the middle of nowhere got the cheek to laugh with your friends. Did you go through basic training? Or did you just lose perfect common sense? I mean come on, the customers are your bosses people. The least you could do is show respect and this is how you do it? Where do you think your pay is coming from ?

3) Always show that you are serious about giving service to your customers..if you can't, quit damn it.
Wanna know what makes people come back to you? Good services. Treat your customers like they are kings and queens. When you treat them like they are important, they will come back to you. And that's how you make business. Repetitive business. And that's where the money really comes in. We, the customers DO NOT need your half-hearted passion working in this business. We, the customers DO NOT need to be treated like any other sub-human beings. We just want to be important, because we the customers are giving you our good money and here we are being treated like shit. And when people complain, you get angry. No seriously, if you hate the nature of the job...fucking QUIT. The last thing the company that's hiring you need is an employee like you.

You gotta realize that the benefits come to you i.e. good tipping/recognition if you do a good job. You wanna know how to treat customers like they are important? SMILE.

If you compare the customer services here and then compare to the ones in other country(the one we should match up: JAPAN)...it saddens me lah. Wanna know why? Places like 7-11 are even friendlier compare to the ones I've recently experienced. What is it about our culture that has shaped our customer services in such a way....that it is so freaking embarrassing to be called a Malaysian service?

I've been in the customer service industry before i.e. Food and Beverage, worked in T.G.I. Fridays...yes, our customers can be annoying. They can be demanding. But, with proper management, training and also with some proper manners taught since primary school I believe we can be as successful as any other people can.

Who am I to judge, but hey...this is my blog. Tak setuju, sudah. Correct or not?